ABOUT US
ABOUT US
ORDERS & RETURNS
Foley Designs Private Limited is committed to ensuring timely delivery and adhering to the highest standards of quality. We ship through premier courier services throughout the week, except on Saturday, Sunday and public holidays (“Working Days”). Unless otherwise specified by Foley Designs Private Limited, the delivery of the products will be to the delivery address as mentioned in the Registration Data within 7 (seven) Working Days except for the state of Jammu and Kashmir and the north-east region of India, the delivery time of which will be more than 7 (seven) working days (as intimated by Foley Designs Private Limited). Orders once processed and shipped can be tracked using the consignment/tracking number on the delivery agency’s website. An e-mail is sent to the customer after the order is shipped with this tracking number along with the delivery agency’s information. For any delivery and payment related queries please contact our customer care executives at sculpt@foleydesigns.com or call us at 080-41540181 on Working Days between 9.30 A.M. to 6.30 P.M.
Exchange/return of the products sold through the Website shall be governed by the terms and conditions of the Orders and Returns’ Policy.
The contents hereof shall constitute Foley Designs Private Limited’s orders and returns’ policy in relation to the Service rendered on this Website (“Orders and Returns’ Policy”). Capitalised terms not defined herein shall have the meaning ascribed to them in the Terms and Conditions of Use.
All orders must be placed on this Website and are subject to the Terms and Conditions including but not limited to the paragraphs under the heading “Pricing and Availability” in the Terms And Conditions of Use. An order is placed only after you have made full payment for the same through this Website. All products and information displayed on this Website constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the Terms and Conditions. Foley Designs Private Limited reserves the right to accept or reject your offer. Our acceptance of your order shall take place upon dispatch of the product(s) ordered by you through this Website. No act or omission by Foley Designs Private Limited prior to our dispatch of the products(s) shall constitute acceptance of your offer.
Delivery of the products as placed on the Website shall be to the address as mentioned in the Registration Data. Please provide your complete, accurate and current address including zip code and mobile number in the Registration Data as it will assist us in delivering the product.
You agree and acknowledge that unless stated otherwise you are not entitled to cancel any orders made by you on this Website or return any of the product(s) purchased through this Website. Once a product is purchased, it cannot be returned. Products purchased through the Website cannot be exchanged or returned in any store. Kindly note that vis-à-vis you, you purchase the product when you pay for it online through your credit card/debit card/net banking account. If you retain the products without written intimation to Foley Designs Private Limited regarding any defect or rejection of the products within 24 (twenty four) hours from the time of delivery of the product as evidenced by the receipt provided by the relevant delivery agency, it shall be deemed to be accepted by you and you shall have no claims against Foley Designs Private Limited regarding the product. Please note that any defects or rejection will only be considered by Foley Designs Private Limited under the following circumstances:
1. When the defect is a manufacturing defect; or
2. When the product purchased by you on the Website is damaged during delivery of such product.
You agree that Foley Designs Private Limited shall solely decide whether any of the above circumstances are applicable in case it receives a claim that a product purchased by you falls within any of the above circumstances.
Upon receiving your written intimation within 24 (twenty four) hours of delivery of the product regarding a defect or rejection of such product, along with details of the order number, date of transaction, delivery address and a photograph of the product claimed to have a manufacturing defect or a product damaged during transit, an investigation will be carried out by Foley Designs Private Limited or agencies appointed by Foley Designs Private Limited. Based on the results of the investigation, Foley Designs Private Limited shall either (i) accept the damaged and/or rejected product and replace it with a fresh product, or (ii) accept the damaged and/or rejected product and refund the amount of the product paid by you, when there is no availability of the product, or (iii) reject your claim of defect and/or rejection. You agree that Foley Designs Private Limited’s decision in this regard shall be final and binding and no claims thereafter shall be entertained by Foley Designs Private Limited.
In case you do not receive the product(s) that have been dispatched by Foley Designs Private Limited within 15 (fifteen) working days from the date of placing the order on this Website and if you have not been contacted by Foley Designs Private Limited, you are required to contact Foley Designs Private Limited at either the address mentioned under ‘Contact us’ or e-mail us at sculpt@foleydesigns.com. The product dispatch details will then be sent to the e-mail address provided by you as part of the Registration Data.
Foley Designs Private Limited does not accept liability for you not being able to receive the product after it has been dispatched by Foley Designs Private Limited. Foley Designs Private Limited shall have the product delivered to you upon giving it to a delivery agency. In case the product cannot be delivered by the delivery agency due to you not being present at the delivery address provided by you, the delivery agency may contact you for delivery of the product in accordance with its practices. In the event the delivery agency cannot contact you due to you not being available, you acknowledge and agree that: (i) Foley Designs Private Limited has the right to retain the product and dispose of it in any manner whatsoever; and (ii) you shall forfeit the amount paid by you for such product; without any further liability to Foley Designs Private Limited (“Failed Delivery”). Unless otherwise provided herein, you shall not be entitled to a refund: (i) for the amount charged on your credit card/ debit card/ net banking account once you have ordered the product (ii) of any amount in case you have provided incomplete or wrong delivery address/information and the product is not delivered to you; (iii) of any amount upon a Failed Delivery; and (iv) of any amount on your refusal to accept the product.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason, without any claims or liability to pay finance charges or interest on the amount. Some situations that may result in your order being canceled include but are not limited to limitations on the availability of products for purchase, inaccuracies or errors in product or pricing information, technical or technological problems or problems identified in relation to credit card/ debit card/ net banking fraud. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled by Foley Designs Private Limited after your credit card/ debit card/ net banking account has been charged, the said amount will be refunded to that credit card account/ debit card account/ net banking account within 15 working days.
About us
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PRIVACY POLICY
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
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When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
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SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sculpt@foleydesigns.com or mailing us at: Foley Designs, No.14, Second Floor 202, Pottery Road, Richards Town, Bangalore - 560005
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
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SECTION 4 - PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
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SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
SECTION 7 - COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
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SECTION 8 - AGE OF CONSENT
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By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
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SECTION 9 - CHANGES TO THIS PRIVACY POLICY
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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
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QUESTIONS AND CONTACT INFORMATION
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If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sculpt@foleydesigns.com or by mail at No.14, Second Floor 202, Pottery Road, Richards Town, Bangalore - 560005
[Re: Privacy Compliance Officer]
[622 Manglam Electronic Market Jaipur Rajasthan India 302001]